RETURNING UNSUITABLE OR UNWANTED ITEMS
If you simply change your mind, we are happy to accept returned products for refund within 28 days, provided they are returned to us in perfect condition with the original packaging (also in perfect condition), tags, labels and accessories. Items returned damaged, or in damaged packaging, cannot be refunded in full, a discretionary charge will be taken.
Unwanted items must be returned at your own cost, we suggest always using a tracked postage service for smaller items, or for larger items, a courier service such as www.parcel2go.com
RETURNING CHRISTMAS GIFTS 2021
To help our customers shop with confidence at this time of year, all items bought between 1st November and the 10th December can be returned up until the 10th January. After this our normal 28 day policy applies.
RETURNING FAULTY OR DAMAGED ITEMS
Should any of our products fall below the high standards we expect, please return them within 28 days with your receipt and we will happily exchange or refund them.
Exchange products under these circumstances will be delivered free of charge.
Return carriage must be arranged via our customer services team, other arrangements cannot be reimbursed. To organise this please contact us on email@example.com
Please ensure you enclose a copy of your original invoice and a note to let us know why your item is being returned. Please then send your item to the address below.
Unit E Eagle Close,
Please note: Refunds can only be made using the same method as payment which may take up to 7 days.