Returns Policy

Should any of our products fall below the high standards we expect, please return them within 28 days with your receipt and we will happily exchange or refund them. Exchange products under these circumstances will be delivered free of charge. Return carriage must be arrnaged via our customer services team, other arrangements cannot be reimbursed. To organise this please contact us on 

If you simply change your mind, we are still happy to exchange or refund your products within 28 days, provided they are returned to us in perfect condition with the original packaging (also in perfect condition), tags, labels and accessories. Items returned damaged, or in damaged packaging, cannot be refunded in full, a discretionary charge will be taken.

Please ensure you enclose a copy of your original invoice and either send your item to the address below using registered post or bring in person to our premises.

WOW Camping
Unit E
Eagle Close
Chandlers Ford
SO53 4NF
023 8027 6529

Please note, costs incurred for returning items that are not faulty must be paid for by the customer. Refunds can only be made using the same method as payment which may take up to 7 days.